Returns & Refunds

Order Cancellation

  • Cancellation Time Limit: You can cancel your order within 24 hours of placing it.
  • To cancel an order, go to the "My Orders" page, find the order you wish to cancel, and click the "Cancel Order" button.
  • After a successful cancellation, you can track the progress on the "My Orders" page.
  • If you initiate the cancellation before the item is shipped and within the cancellation period specified by SUCSSRICH, you can successfully cancel your order.

Returns

  • Return Policy: We offer a 30-day return policy from the date you receive your item.
  • If the return is due to a consumer's choice, the consumer is responsible for the return shipping fees. If the return is due to our error (damaged or incorrect items), we will cover the shipping costs.

Eligibility for Return:

  • Items must be in original condition: unworn, unused, with tags, and in original packaging.
  • A receipt or proof of purchase is required.

To initiate a return:

  • Contact us at service@sucssrich.com.
  • Returns should be sent to:
    US Warehouse Address: 301 Grove Rd, Suites#200, West Deptford, Thorofare, NJ 08086

General Returns

  • You can return items within 30 days if you are not satisfied, but you will need to cover the return shipping costs if there are no quality issues.
  • Items must be:
    • In brand-new condition
    • Unused, uninstalled, and non-assembled
    • With original tags and packaging

Note: The 30-day return window is based on the delivery date of each individual item, not the entire order.

Non-Returnable Items:

  • Clearance items
  • Customized items
  • Items marked “Non-Returnable”
  • Assembled or disassembled products
  • Items without original packaging or with damaged packaging

Faulty or Damaged Products

  • Inspect your purchase upon receipt and report any issues within 48 hours.
  • Provide pictures of the product, packaging, and labels to expedite the process.
  • You are not responsible for return shipping costs for defective or damaged products.

Important Notes:

  • Report damaged items within 3 business days of receipt.
  • For undeliverable or refused packages, you may be responsible for additional handling and shipping fees.

How to Return Items

  1. Contact Customer Support: Initiate a return by stating the reason and providing an invoice or order confirmation.
  2. Package the Item: Ensure all parts are in original packing.
  3. Ship the Package: Use a trackable shipping method and provide the tracking number to us.

Refund Process:

  • You will receive a notification email within 3-5 working days after we receive your item(s).
  • Refunds will be processed to the original payment method. Allow up to one billing cycle for credit card refunds.

When Can I Expect to Receive My Refund?

1. When we confirm the cancellation of your order, you will be refunded within 24 hours.

2. When we receive your return and complete the inspection, expect a refund within 3-5 working days. The refund will be sent back to the same account it came from, ensuring the money is returned in the same manner it was received.

3. If you originally paid with your PayPal account balance, you can expect to see the refund in your PayPal account immediately.

4. If you originally paid with a credit card, please allow up to one billing cycle for the credit to appear on your bank statement. The timing largely depends on how quickly your bank processes the credit. We recommend against requesting a chargeback from your credit card company during the return process. Chargeback disputes can take time to resolve, so it's generally better to exercise patience and allow the return process to take its course. However, if you encounter an unusual delay, feel free to contact us for assistance.

For any questions or concerns, please contact our support team at service@sucssrich.com.